Work History

• 2023

  CelcomDigi Berhad

  Senior Cloud Engineer

  Petaling Jaya, Selangor, Malaysia

  Strategizing, Governing and Monitoring well architected design throughout celcomdigi on Azure, AWS and GCP
  

  • Strategizing and governing cloud framework on multi cloud zones towards Financial Ops on Cloud
  • Governing on boarding and architecture review based on landing zone ecosystem for best practice on security, productivity, cost-saving, and quality of service on hosting in Cloud.
  • Governing and improving cloud onboarding framework for new projects for the cloud onboarding process.
  • Building up and enhance Cloud Governance framework for Celcom with a focus on security, performance, and reliability with minimal impact to cost of operation.
  • Governing Celcom Azure cloud architecture and designs based on the landing zone and cloud playbook framework.
  • Provide cloud solutioning for new projects from architecture , cloud cost estimation and DevOps proposal.
  • Building up governance policies and framework towards FinOps.
  • Cloud SME in Celcom Enterprise Architect (EA Forum)

• 2022

  CelcomDigi Berhad

  IT, Cloud Strategy & CoE

  Petaling Jaya, Selangor, Malaysia

  Strategizing, Governing and Monitoring well architected design throughout celcomdigi on Azure, AWS and GCP
  

  • Strategizing and governing cloud operation framework on multi cloud zones towards Financial Ops on Cloud
  • Governing on boarding and architecture review based on landing zone ecosystem for best practice on security, productivity, cost-saving, and quality of service on hosting in Cloud.
  • Governing and improving standard operation process framework for new projects for the cloud onboarding process.
  • Building up and enhance Cloud Governance framework for Celcom with a focus on security, performance, and reliability with minimal impact to cost of operation.
  • Governing Celcom Azure cloud architecture and designs based on the landing zone and cloud playbook framework.
  • Provide cloud solutioning for new projects from architecture , cloud cost estimation and DevOps proposal.
  • Building up governance policies and framework towards FinOps.
  • Cloud SME in Celcom Enterprise Architect (EA Forum)
  • Celcom Cloud Specialist representative for Axiata Cloud Collective Brain (CloudCB) initiative.

• 2021

  Celcom Axiata Berhad

  Cloud Governance, Cloud Center of ExcellenceCloud Governance, Cloud Center of Excellence

  Petaling Jaya, Selangor, Malaysia

  Focusing on Azure as the core cloud service provider for Celcom by delivering;
  

  • Building up a landing zone on Cloud and plan for migration on landing zone ecosystem for best practice on security, productivity, cost-saving, and quality of service on hosting in Cloud.
  • Building up standard operation process framework for new projects for the cloud onboarding process.
  • Building up a Governance framework for Celcom with a focus on security, performance, and reliability with minimal impact to cost of operation.
  • Governing Celcom Azure cloud architecture and designs based on the landing zone and cloud playbook framework.
  • Assisting to lead Collective Brain initiative on Cloud adoption throughout Axiata OpCos
  • Serving as Azure Cloud Architect for consultancy and advisory on new projects or initiatives requiring cloud solutions.

• 2020

  Celcom Axiata Berhad

  Digital Product Lead Specialist (Chatbot)Digital Product Lead Specialist (Chatbot)

  Petaling Jaya, Selangor, Malaysia

  Leading small team to craft and deliver AI Chatbot roadmap and results to empower Celcom to deliver best customer experience in digital channel. Building framework for Chatbot operation as first level customer support while ensuring seamless integration and intervention by social media agents for best customer experience. Building operational standards and task skeleton to expands support and capability of Chatbot to focus on selling through serving and creating business monetization values on multiple digital channelsLeading small team to craft and deliver AI Chatbot roadmap and results to empower Celcom to deliver best customer experience in digital channel.
  

• 2018

  Celcom Axiata Berhad

  Head, Digital Optimization & AI Devops in Customer Experience

  Petaling Jaya, Selangor, Malaysia

  Leading small team to craft and deliver AI Chatbot roadmap and results to empower Celcom to deliver best customer experience in digital channel.
  Crafting digital assessment framework for digital channels to ensure best practice and value to business.
  

• 2018

  Celcom Axiata Berhad

  AUDIT & IMP REVIEW (DIGITAL/SOCIAL)AUDIT & IMP REVIEW (DIGITAL/SOCIAL)

  Petaling Jaya, Selangor, Malaysia

  Benchmark, evaluate & analyze the universe of social media touchpoints to optimize development & governance of the right assessment framework using relevant industry standards, best practices, policies and guidelines so as to ensure performance adherence & service effectiveness as well as meeting overall customer experience delivery objectives/standards.
  With focus on projects delivery on Machine Learning and Artificial Intelligence in enhancing customer experience.

• 2015

  Shareinvestor Malaysia (SI Portal.com Sdn Bhd)

  Application Manager

  Petaling Jaya, Selangor, Malaysia

  Managing resources and preparing User requirement documents
  Managing UAT project monitoring
  
  In charged in the Bursa Malaysia Web System maintenance. (www.bursamalaysia.com). Integrate Bursa Web system with external services providers and generate automation system to manage daily tasks on Bursa Web System.
  Also involve in develop and maintaining Shareinvestor.com.my. A leading market data tools in Singapore
  
  Monitor and ensure SI Malaysia online properties (including but not limited to websites in ShareInvestor.com, SI Station and Bursa Station applications) are available 99.9% of the time (exclude scheduled downtime).
  
  Support the sales team in pitching to prospects for IT related project and lead the development and deployment of secured projects. Lead, manage and motivate team to achieve their objectives. Structure and organise team to build resilience into Organisation structure. Participate and lead team in daily operations. Explore new technology and system updates
  
  Bursa Malaysia WRMP ProjectAchievements/Responsibilities included;

  • Develop system framework based on Ruby on Rails
  • Support user change request
  • Customer Public Relations and manage project work distributions
  • Design user interface module
  • Develop extension modules
  • Integrates web application with external services
  • Error debugging

  
  
  Email Blast EDM System
  
  Ads Server Management
  
  ShareInvestor.com.my
  Achievements/Responsibilities included;
  

  • Develop system framework based on Ruby on Rails
  • Design user interface module
  • Develop extension modules
  • Revamp the current technology from Perl to Ruby on Rails
  • Error debugging

  
  
  Customises Web Development
  

  • Conduct user requirement study
  • Develop and integrate client web applications and integrate with internal systems
  • Develop and deliver customisations according to user requirements
  • Assist client on troubleshooting and providing consultations

• 2015

  Lightgearlab Sdn Bhd

  Director

  Cyberjaya, Selangor, Malaysia

  Basically this begins as a startup company. Hence everything is done by everyone as directors. :-). Visit Company Website at Lightgearlab.com

• 2014

  UNITAR International University

  Senior Software Developer -> Assistant Manager ICT

  Kelana Jaya, Selangor, Malaysia

  Assistant Manager
  Facilitate and Manage staff resources for projects.
  Facilitate and plan for future development within the internal resources
  Manage and participate in development of new projects ;
  Internal campus management system (Ruby on Rails)
  Staff and Student one stop centre portal (Drupal)
  Lecturer performance evaluation system (Ruby on Rails)
  Senior Software Developer
  Manage and participate in development of new projects ;
  Internal campus management system (Ruby on Rails)
  Staff and Student one stop centre portal (Drupal)
  Lecturer performance evaluation system (Ruby on Rails)
  
  

• 2012

  Shareinvestor Malaysia (SI Portal.com Sdn Bhd)

  Senior Web Architect

  Petaling Jaya, Selangor, Malaysia

  In charged in the Bursa Malaysia Web System project development and maintenance. (www.bursamalaysia.com). Integrate Bursa Web system with external services providers and generate automation system to manage daily tasks on Bursa Web System.
  Also involve in develop and maintaining Shareinvestor.com.my. A leading market data tools in Singapore
  Bursa Malaysia WRMP Project
  Achievements/Responsibilities included;
  

  • Develop system framework based on Ruby on Rails
  • Support user change request
  • Customer Public Relations and manage project work distributions
  • Design user interface module
  • Develop extension modules
  • Integrates web application with external services
  • Error debugging

  
  Email Blast EDM System
  Achievements/Responsibilities included;
  

  • Maintain Email blast system
  • Support customer request for EDM blast (through marketing personnel)
  • Error debugging

  
  Ads Server Management
  Achievements/Responsibilities included;
  

  • Maintain Ads Server System
  • Support customer request for advertisements on Bursa Malaysia and Share Investor website.

  
  ShareInvestor.com.my
  Achievements/Responsibilities included;
  

  • Develop system framework based on Ruby on Rails
  • Design user interface module
  • Develop extension modules
  • Revamp the current technology from Perl to Ruby on Rails
  • Error debugging

  
  

• 2010

  ESDC-Optima (Optimainfosystems sdn bhd)

  Programmer

  Bangsar, Kuala Lumpur, Malaysia

  Has been involved in the Jabatan Pendaftaran Negara Malaysia project and other development projects
  Official Company Corporate Website
  Achievements/Responsibilities included;
  

  • Design user interface module from scratch
  • Design full website interactive interface
  • Error debugging

  
  Online Board Director Meeting Management System Achievements/Responsibilities included;
  

  • Develop system framework from scratch
  • Design user interface module
  • Develop extension modules
  • Error debugging

  
  Online Shopping E-Commerce System Achievements/Responsibilities included;
  

  • Develop system based on open source system
  • Design user interface module
  • Develop extension modules
  • Manage system integration and reliability
  • Installation on server and system implementation
  • Technical support
  • Provide user training
  • Consultation on customer requirements and future development
  • Error debugging

  
  Online Customer Support Ticket Management System Achievements/Responsibilities included;
  

  • Develop system framework based on open source system
  • Design user interface module
  • Develop extension modules
  • Error debugging

  
  Online HR E-System for HR Management Achievements/Responsibilities included;
  

  • Develop system framework based on Ruby on Rails
  • Design user interface module
  • Develop extension modules
  • Error debugging

• 2010

  Softsolvers Sdn Bhd

  Junior Programmer

  Cyberjaya, Selangor, Malaysia

  Support the customization for SecondCRM system. A php based web application for Customer relationship management. Runs on vTiger CRM framework

Education History

• 2004

  Multimedia University

  Bachelor in Electronics Engineering , Computer

  Cyberjaya, Malaysia
• 1998

  Sekolah Menengah Sultan Abdul Halim (Jenan)

  SPM

  (1998 - 2002) | Jitra Kedah, Malaysia

• Sekolah Rendah Kebangsaan King Edward VII(1)

  UPSR

  Taiping Perak, Malaysia

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